| Home | About | Contact us | Dealers | Affiliates © 2006-2009 R Martin Limited R Martin is a registered trademark of R Martin Limited |
Warranty:
Be sure you compare not only price but warranty when making your purchase decision. R Martin Limited offers some of the best warranties in
the business. We offer a one year warranty against product defects. Click here for our warranty, return and sales policies:
http://www.electricbikedistributor.com/salespolicy.html
Payment methods:
Payment is accepted via the following methods: Visa, Mastercard, American Express, Discover, Paypal, and Google Checkout. We also
offer layaway. Click here for information and to make payments: http://www.electricbikedistributor.com/electric_bike_layaway.html
Return Policy:
We accept returns on defective products, parts, or accessories for seven days after purchase. Shipping and handling fees are not refundable.
Defective products, parts, or accessories parts must be returned within 7 days. R Martin Limited will repair or replace defective items and pay
for the return shipping.
Any return of non-defective bikes, parts, or accessories must be approved by R Martin and will be subject to a 25% inspection and repackaging
fee. Damages that occur during shipping are the responsibility of the individual returning the
bike or parts and will be deducted from any refund due.
Returns are never accepted on products that have been used. All returns must be in new, unopened condition.
Shipping:
We ship by Fedex, USPS, and freight companies for larger deliveries. All products are packed by hand with extra cushioning to prevent damage.
Your tracking information will be emailed to your email address provided at time of purchase. Most orders ship within 48 hrs or less. Click HERE
for full shipping information.
Be sure you compare not only price but warranty when making your purchase decision. R Martin Limited offers some of the best warranties in
the business. We offer a one year warranty against product defects. Click here for our warranty, return and sales policies:
http://www.electricbikedistributor.com/salespolicy.html
Payment methods:
Payment is accepted via the following methods: Visa, Mastercard, American Express, Discover, Paypal, and Google Checkout. We also
offer layaway. Click here for information and to make payments: http://www.electricbikedistributor.com/electric_bike_layaway.html
Return Policy:
We accept returns on defective products, parts, or accessories for seven days after purchase. Shipping and handling fees are not refundable.
Defective products, parts, or accessories parts must be returned within 7 days. R Martin Limited will repair or replace defective items and pay
for the return shipping.
Any return of non-defective bikes, parts, or accessories must be approved by R Martin and will be subject to a 25% inspection and repackaging
fee. Damages that occur during shipping are the responsibility of the individual returning the
bike or parts and will be deducted from any refund due.
Returns are never accepted on products that have been used. All returns must be in new, unopened condition.
Shipping:
We ship by Fedex, USPS, and freight companies for larger deliveries. All products are packed by hand with extra cushioning to prevent damage.
Your tracking information will be emailed to your email address provided at time of purchase. Most orders ship within 48 hrs or less. Click HERE
for full shipping information.
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| Free shipping on electric bikes and the EVD for a limited time in the continental US. Reduced shipping to Alaska, Hawaii, and Canada. Email your address for a custom quote. Now shipping to Western Europe for flat $350 USD (~ £245 or €283) shipping charge. Delivery is to our freight terminal at any major airport. You just pay any VAT taxes and duties and pick up your electric bike at the terminal. You get the same low R Martin prices that we offer in the USA. Shipping charge in the Continental US is $99 for all electric bikes. Charge for the Ezip electric scooters is $49. Delivery is to your door. It costs us more than this for most of our bikes. We use large cartons with extra protection and bio-degradeable bubble wrap to prevent damage. There is no sales tax charge for shipments outside of Texas. This will offset the shipping charge and is a great reason to buy direct and have your R Martin electric bike shipped right to your door. The EVD sales price includes shipping to the nearest terminal. Residential delivery with liftgate is $100. We ship to Canada. Email us at shipping@rmartinbikes.com for a quote. We also ship to the freight terminal near the US/Canada border where you can pick up your electric bike on the US side. Shipping for accessories under 1lb is $5.95. Over 1lb is $9.00. We use USPS Priority mail for most accessories. We inspect and repack every bike before it goes out. Some models come in two shipments. The battery pack is shipped separately in order to reduce the weight of the electric bike. There is no shipping or handling charge if you pick your electric bike up in Austin. See the map below for directions. We ship products Monday - Friday. Shipment is usually made within 24 hours after payment is received. We use UPS or our freight carrier, DB Schenker, for the fastest delivery. This means that you will receive your products within 3-5 business days. You will be emailed a tracking number once your item ships, you can then track the package from the shipping company's website with your tracking number. UPS shipments can be tracked at www.ups.com. DB Schenker shipments can be tracked at www.dbschenkerusa.com. All shipments are insured. This means that YOU are insured against damage or loss by the shipping company. Do not accept your shipment if there is damage. When you sign, you have accepted your shipment with the shipping company as received in good condition. If there are any problems with your delivery, contact us and we will help you file a claim. Customers can pick up their online purchase at our Austin retail location. The address is 2041 South Lamar Blvd, Austin, TX 78704. Please contact us by phone or email to arrange pick up. |
Shipping Information
| 1-877-324-5329 (877-ebike29) 512-476-0500 Got Questions? Call us. |